Last updated: 9 August 2026

1. Overview

This policy explains what's covered under warranty when you supply, install, or service an air conditioning unit with Arctic Kool Solutions, and how refunds are handled where applicable. It applies alongside our Terms of Service.

2. Manufacturer Warranty (Supplied Units)

Units supplied by Arctic Kool Solutions are sourced through authorised channels and come with the manufacturer's standard warranty, registered on your behalf at the time of installation. Manufacturer warranty covers defects in parts and components as determined by the brand, and is separate from our own workmanship warranty below.

3. Workmanship Warranty (Installation)

Installation work carried out by Arctic Kool Solutions is covered by a workmanship warranty of 1 month from the date of completion. This covers faults directly resulting from our installation including mounting, piping, wiring, and gas charge and does not cover:

• Faults arising from the unit itself (covered separately under manufacturer warranty)
• Damage caused by third-party modifications, tampering, or unauthorised repairs after installation
• Normal wear and tear, or lack of routine servicing
• Damage caused by power surges, extreme weather, or force majeure events

4. Servicing Warranty

Servicing work (chemical wash, gas top-up, diagnostic checks) is guaranteed for the quality of work performed at the time of service. It does not extend to pre-existing faults identified during servicing, or issues that arise from causes unrelated to the service performed.

5. Making a Warranty Claim

To make a warranty claim, contact us via WhatsApp, phone, or our contact form with your booking details and a description of the issue. We will arrange for a technician to assess the problem. If the issue is found to be covered under warranty, repair or correction will be carried out at no additional labour cost.

6. Refunds

Refunds are considered on a case-by-case basis and generally apply where:

• A booked service was not carried out as agreed and cannot be remedied through a return visit
• A supplied unit is found to be defective on delivery, prior to installation
• Payment was made in error or for a service subsequently cancelled before work began

Refunds are not provided for change-of-mind after installation has been completed, or for units correctly installed and functioning as specified. Where a refund is approved, it will be processed using the original payment method within a reasonable timeframe.

7. What's Coveredsnip Quick Reference

Item	Coverage	Duration
Supplied unit (parts/components)	Manufacturer warranty	As per manufacturer terms
Installation workmanship	Mounting, piping, wiring, gas charge	1 month
Servicing work performed	Quality of chemical wash / gas top-up / diagnostic carried out	Workmanship only, at time of service

8. Changes to This Policy

We may update this Refund & Warranty Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

9. Contact Us

To make a warranty claim or ask a question about this policy, contact us: