Last updated: 9 August 2026

1. Introduction

Arctic Kool Solutions ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

When you request a quote, book a service, or contact us through our website, WhatsApp, or phone, we may collect:

• Name and contact details (phone number, email address)
• Service address for site visits, installation, or servicing
• Details of the service requested (unit type, room size, preferred dates)
• Communication history via WhatsApp, phone, or our contact form
• Payment-related information where applicable, processed through our payment partners

3. How We Use Your Information

We use the information you provide to:

• Respond to quote requests and schedule site visits or servicing appointments
• Carry out supply, installation, and servicing work you've booked
• Communicate with you about your booking, including confirmations and reminders
• Maintain service and warranty records for future reference
• Improve our services and respond to enquiries or complaints

We do not sell your personal data to third parties.

4. Marketing Communications

We may send you service reminders (e.g. periodic servicing due) or occasional promotional messages via WhatsApp, SMS, or email. You can opt out of marketing communications at any time by replying "STOP" to any message or contacting us directly this will not affect service or warranty communications related to work already booked.

5. Sharing of Information

We may share your information with:

• Technicians and subcontractors carrying out your booked service
• Payment processors, for transactions made through our site or invoicing
• Manufacturer partners, where required to register product warranty on units we supply

We do not share your data with third parties for their own marketing purposes.

6. Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this policy, including maintaining service and warranty history, and to meet legal or accounting obligations.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for marketing communications
• Request that we limit or stop processing your data, subject to legal and contractual obligations

To exercise any of these rights, contact us using the details below.

9. Cookies & Website Data

Our website may use cookies or similar technologies to improve browsing experience and understand how visitors use our site. You can disable cookies through your browser settings, though some site features may not function as intended.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: